The trainer’s responsibilities include:
- 1. Conducting current hire training for chat support agents
- 2. Driving refresher training sessions for existing agents
- 3. Improving communication quality and empathy in chats
- 4. Training agents on SOPs, troubleshooting, and process handling
- 5. Reduce repeat contacts caused by incorrect or incomplete information
- 6. Working closely with QA and operations teams on identified gaps
📌 Customer Support (Bengaluru)
🏢 DrinkPrime
📍 Bengaluru
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