About Rippling:
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
- About the Role:
As a Customer Support Manager at Rippling, you will lead a high-performing team responsible for delivering exceptional support to our customers. You will act as the point of contact (POC) for all actions and domains within your team, ensuring efficient operations,



seamless collaboration, and outstanding customer experiences. This role demands a proactive, strategic mindset combined with hands-on leadership skills to drive team performance and process improvements in a dynamic, quick-paced environment.

You will report directly to the Senior Manager, Customer Support and play a pivotal role in aligning team goals with Rippling's broader objectives while focusing heavily on talent enablement and team development.
- What you will do

Team Leadership and People Management:
- Act as the primary POC for your team, overseeing all operational aspects.
- Lead, mentor, and support team leads in their respective roles, fostering a culture of accountability and excellence.
- Provide coaching, constructive feedback, and career development opportunities to team members.
- Handle team scheduling, attendance management, and adherence to ensure optimal staffing coverage.
- Drive t

📌 Customer Support Manager (Bengaluru)
🏢 Rippling
📍 Bengaluru