Pune, India
Category
Quality and Business Excellence
Posted Date
05/14/2026
Job Id
364321
About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
Job Summary
Key Areas of Responsibility
- Log requests, regardless of channel, and maintain accountability of the support requests from creation to customer closure, regardless of who is needed to resolve the issues
- Provide user account management for internal users and external agents
- Work with Agents/Distributors to maintain ticket updates
- Support onboarding of current end users’ Agents/ distributors on digital platforms
- Triage and correct defects within scope of work
- Triage and route request after determining severity, category, appropriate resolution path, identify and escalate severity-1 (emergency) service requests, and assist in resolution as needed
- Collaborate with Tier 2 to resolve service requests, including support for 3rd party vendor service requests during the resolution process
- Read and analyze log files/workflows and other technical information provided by external and internal users to recognize patterns among incoming service requests, identify trending requests
- Research questions and problems using available information resources, including collaborating with staff to recreate problems in the test environment
- Ass
📌 System Analyst (Pune)
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