Technical Support Consultant:
- Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
- Basic understanding of Windows Servers.
- Exposure to interacting with international clients.
- Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
- Has software support experience demonstrating troubleshooting / analytical skills.
- Has understanding of software development life cycle.
- Has experience with managing healthcare interfaces using HL7.
- Has experience in troubleshooting performance-related issues.
- Has experience in working effectively both in a team workplace as well as independently.
- Has good written and oral communication skills along with strong customer service skills.

Responsibilities:

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- Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
- Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
- system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.




- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Document problems and solutions to train lower-level support on how to properly address customer or
- product problems.
- Document issues and customer requests, following standard operating procedures and meeting SLAs.
- Communicate with the product development department to improve on the current design or to identify possible
- problems with the design.
- Stay abreast of current technology in products, design changes, and new products offered.
- Position may require participation in after-hours and on-call support.

Good to Have:
- Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
- Ability to multi-task effectively and consistently to meet assigned deadlines wit

📌 Technical Support Consultant (Vadodara)
🏢 Altera Digital Health
📍 Vadodara