We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, excellent benefits, and a team that wants you to grow and succeed.
- What you’ll build:
Associate Solution Support Engineers provide functional and technical support for SAP SuccessFactors solutions, ensuring timely resolution of customer issues. They analyze scenarios, reproduce issues, perform root cause analysis, and collaborate with development teams to deliver sustainable solutions. They contribute to knowledge management by creating and maintaining quality knowledge base content to enhance self-service and customer experience. The role includes participation in real-time support channels and weekend support as required.



This role handles moderately complex cases with mínimal supervision.

Key Responsibilities:
- Assess business impact of issues
- Collaborate globally to meet SLAs
- Resolve known issues quickly
- Analyze logs and configurations
- Perform RCA and own issues end-to-end
- Report bugs to development
- Share knowledge and best practices
- Maintain knowledge base content
- Continuously build product expertise
- Drive proactive support and incident prevention
- What you bring:
- BE/B. Tech or equivalent with 3+ years’ experience in SuccessFactors Onboarding 2.0
- Strong understanding of Business Rules, MDF, Data Models, Workflows, and HRIS onboarding processes
- Experience in support processes and handling incidents within ITIL framework
- Solid analytical, problem-solving skills with high attention to detail and customer-centric mindset
- Good knowledge of XML, Java/J2EE, HTML, browser tools, networking concepts, and diagn

📌 Associate Solution Support Engineer (Bengaluru)
🏢 SAP
📍 Bengaluru