Job Description:

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- Job Title: ADMINISTRATOR L1(CONTRACT)
- City: Jamnagar
- State/Province: Gujarat
- Posting Start Date: 5/15/26
- Job Description:
Role Purpose

The purpose of the role is to resolve, maintain and manage clientâÂÂs software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAâÂÂs ensuring client satisfaction

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Do
- Ensure timely response of all the tickets raised by the client end user:
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of clientâÂÂs network/ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue,



to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with in office team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver
- No
Performance Parameter
Measure1.100% adherence to SLA/ timelines
- Multiple cases of red time
- Zero customer escalation
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- Mandatory Skills: Desktop Support.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself

📌 Administrator(Contract) (Jamnagar)
🏢 Wipro
📍 Jamnagar