Job Description:

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- Job Title: DELIVERY ASSURANCE MANAGER L1
- City: Chennai
- State/Province: Tamil Nadu
- Posting Start Date: 5/15/26
- Job Description:
Role Purpose
The purpose of this role is to facilitate the successful delivery of critical projects within the organization by mitigating all the business, operational, contractual, technology and people risks before the start of the project delivery to ensure optimal client engagement and achievable business objectives

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Do
- Create and implement the Delivery Assurance framework for a BU/ SL
- Develop, review and execute the Delivery Assurance (DA) Governance and Compliance framework
- Establish DA strategic roadmap and guidelines including performance parameters for the team to mitigate all possible issues, business risks to enable delivery to client as per the framework
- Incorporate a multi-dimensional view of the deals across risk management, talent, operational performance etc.
- Establish framework around governance and escalation management by establishing review cadence and creating Escalation Matrix




- Drive capability within the team through product and process training of the relevant delivery teams
- Aligning and reviewing the project/ program management plan with compliance to enable terms of delivery/ execution
- Understand the operational challenges that are bounded with the product and the way it is sold to clients and customers
- Define & tighten the scope of delivery with the client in the agreement to upkeep the revenue & reputation of Wipro
- Review the contract deeply to ensure zero financial leakage and 100% risk coverage
- Try to mitigate the risk beforehand the solution is delivered to clients to keep the relationship trusts
- Manage escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled
- Analyze the requirements and scope of the project that is n

📌 Delivery Assurance Manager (Chennai)
🏢 Wipro
📍 Chennai