The Team Manager is the individual who exhibits the highest level of expertise in performing a specialized job, task, or skill within the organization. A Team Manager is an employee of the highest standards who upholds and enforces known processes and procedures allowed by their lines of business and as prescribed by the company’s code of conduct.

Duties and Responsibilities:
- Manage the hiring, development, and performance of the team.
- Coach agents to successfully achieve their goals.
- Set team direction, resolve problems and provide guidance to members of the team.
- Inspire others to deliver their best daily.
- Work with peers to solve problems in creative ways.
- With excellent questioning and listening skills.
- With a robust ability to build rapport.
- Adapt departmental plans and priorities to address business and operational challenges.
- Perform supervisory audits as necessary.

Qualifications:
- Bachelor's degree is preferred




- Must have at least of 3+ years team leadership experience from a BPO/Call Center/Shared Services Customer Service industry - Money Remittance/FinTech background or related function.:
- Demonstrated understanding of call center/customer service environment and a good knowledge of fintech operations.:
- Risk and Fraud Investigation background is preferred; prior experience in Know-Your-Customer (KYC) and Anti-Money Laundering (AML) is an advantage.:
- Experience communicating effectively across all levels of the organization.
- Must be a dependable, high-energy, detail-oriented person.
- Demonstrated embrace of our Core Values.
- Must be flexible with schedule and job duties.
- Willing to work onsite.
- Previous in-house Fintech experience on a global scale is a plus.

Experience:
- Customer service: 1 year (preferred)

Work Location: In person

📌 Team Manager Fintech, Customer Service (Pune)
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📍 Pune