Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
- Overview:
- We are seeking a motivated and talented Technical Support Specialist to join our Product Support team. Your role is crucial in enhancing customer experience and ensuring product satisfaction. Reporting to the Product Support Manager,
you will become an expert in the One View Platform, providing support and guidance to our platform end users. Your responsibilities include diagnosing and resolving issues, collaborating with Technology and Product Development teams, and ensuring effective communication with users. Your goal is to proactively address recurring questions and develop solutions to prevent them from arising again.
- Key Responsibilities:
- Provide technical support to One View Product users on raised requests.
- Organize and prioritize incoming technical support requests.
- Maintain clear and regular communication with users regarding request status.
- Analyze and validate technical support requests by reproducing use cases.
- Address complex configurations and technical challenges.
- Escalate and manage 3rd Level Support Requests when necessary.
- Become an expert in One View Product features and functionalities.
- Stay updated on new
📌 Sr Technical Support Engineer (Pune)
🏢 UKG (Ultimate Kronos Group)
📍 Pune
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