Key Responsibilities:
- Identify & rectify machine tool faults in a timely manner.
- Be responsible for servicing, maintaining, commissioning, installing and providing technical support for a
wide range of Machine Tool products.
- Have a valuable understanding & working knowledge of machine tool control systems, in particular; Fanuc,
Siemens and Heidenhain systems.
- Have a good understanding of machine tool alignments and geometry.
- Laser alignment and Ball bar experience would be beneficial.
- Provide our customers with the highest levels of service possible.
- Build rapport with colleagues and customers to improve results.
- Add value to the services provided and achieve first time fixes, leading to reduced breakdown times and
lower costs to customer.
- Good understanding of Root Cause Analysis tools.
- Have a good knowledge of health & safety requirements.
- Ready to travel occasionally to overseas - Customer Site
- Communicating with clients, engineers, and other technicians to ensure that services are delivered
effectively.
- Conducting quality assurance and safety checks on all equipment.
- Providing recommendations about new features and product improvements.
- Providing recommendation of spare parts for customer when needed.
- Document & Report writing on action taken and presenting findings to Managers and Supervisors on a
regular basis.
Qualifications and required skills -:
- Diploma in relevant field is preferred. [D.M.E., D.E.E., Mechatronics]
- A relevant certificate is advantageous.
- A valid driver's license and willingness to travel.
- A valid Passport
- Excellent active listening and customer service skills.
- The ability to deal with multiple requests without being overwhelmed.
- The ability to remain professional under pressure.
- Superb work ethic and a growth mindset
Compensation & Benefits
- Competitive salary based on experience
- Performance bonuses
- Health and wellness benefits