We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. Person must strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness.
Minimum Experience, Education and Certifications
- Graduation in Commerce, MBA - Finance or equivalent combination of education in finance domain
- Requires 0-1 year of relevant experience
Technical Skill
- Solid knowledge of relevant accounting principles
- Solid data analysis skills
- Problem resolving skills and should be a team player
- ERP - SAP (preferred)
- Working knowledge of MS Office and databases
Soft Skills
- Knowledge of billing procedures and collection techniques (preferred)
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation with clients
Job Responsibilities
- Monitoring accounts to identify overdue payments
- Finding and contacting customers to arrange debt payoffs
- Keeping accurate records and reporting on collection activity
- Take actions to encourage timely debt payments and as per contractual terms
- Process payments and refunds
- Ensure all payments are timely and correctly applied.
Physical Requirements/ Working Conditions
- Ability to physically perform general office requirements.
- Must be able to perform essential responsibilities with or without reasonable accommodations.