Job Summary

Key Responsibilities
- Diagnose and troubleshoot software-related problems.
- Coordinate with the technical team for issue escalation and resolution.
- Guide users on software features, functionality, and best practices.
- Maintain accurate records of customer interactions and support activities.
- Monitor and follow up on pending tickets to ensure timely closure.
- Assist in software installation, configuration, and updates.
- Prepare support documentation, user manuals, and reports.
- Ensure compliance with company policies and service standards.

Required Skills:
- Solid troubleshooting and problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Knowledge of CRM or Help Desk ticketing systems.




- Ability to handle multiple tasks and work under pressure.
- Customer-focused approach with strong interpersonal skills.

Qualifications
- Bachelor's Degree in Computer Science, Information Technology, BCA, B.Sc. IT, or any related field.
- 0-3 years of experience in Software Support, Technical Support, or Help Desk Operations.
- Freshers with good technical knowledge and communication skills may also apply.

Preferred Skills
- Knowledge of SQL, databases, or ERP software.
- Experience with remote desktop support tools.
- Understanding of software testing and debugging concepts.

Pay: ₹9,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Software Support Executive (Raipur)
🏢 Xampp India Software Private
📍 Raipur