Customer Support & Compliance Executive

Customer Support
- Resolve transaction-related issues such as failed, pending, or reversed transactions.
- Coordinate with banking and partner teams for issue resolution.
- Maintain proper records of customer complaints and resolutions.
- Ensure timely response and closure of support tickets.

Compliance Operations
- Perform KYC verification and merchant due diligence.
- Monitor transactions and identify suspicious activities.
- Maintain compliance records and documentation.
- Coordinate with internal teams for compliance audits and reporting.
- Ensure adherence to company policies and regulatory guidelines.
- Reporting & Coordination
- Prepare daily MIS and support reports.




- Escalate critical issues to management.
- Coordinate with product, tech, and operations teams for issue resolution.
- Required SkillsGood verbal and written communication skills.
- Ability to manage multiple tasks and work under pressure.

Qualification
- Graduate in any stream.
- Preferred Qualities
- Problem-solving attitude.
- Robust attention to detail.
- Professional communication skills.
- Ability to handle customer escalations calmly.

Pay: Up to ₹25,000.00 per month

Work Location: In person

📌 Customer Support (Vashi)
🏢 branchX India Private
📍 Vashi