Hi, I'm Christy Anne, your Recruiter and guide to joining CSG We are excited to learn more about you and your unique background.

We are looking for a Billing System Analyst I who will:
- Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy)
- Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
- Able to perform first cut basic analysis via predefined SOPs.
- Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
- Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
- Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
- He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
- Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.




- Document operational and system architecture processes and configuration and identify automation opportunities were
- applicable
- Participating in Operations 24x7 on-call rotation schedule
- Able to maintain clear shift handover, ROTA, and Escalation matrix to have seamless handholding among different support
- teams, customer, and 3rd party vendor.
- Able to capture chronology of events for critical and high alerts.
- Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
- Knowledge of telecom billing solutions, rating and charging systems, Interconnect Billing.
- Valuable working experience with System monitoring and ITSM processes
- Experience in documenting support plans, support strategy, support cases.
- Able to work in a team or independently and be self-sufficient.
- Experience in telecom OSS/BSS domain.
- Experience working with ITSM Tool, Unix/Linux Basic, da

📌 Billing Systems Analyst I (India)
🏢 CSG
📍 India