Position Overview:
The Gym Equipment Service Manager will oversee all aspects of equipment service and maintenance operations, including team supervision, scheduling, inventory control, and customer satisfaction. This role requires both technical know-how and solid leadership skills to ensure smooth, timely, and high-quality service delivery.

Key Responsibilities:
1. Lead and manage a team of field service technicians and support staff

2. Schedule and coordinate preventive maintenance, repairs, and installations

3. Serve as the primary point of contact for escalated service issues and client concerns

4. Ensure all service work meets quality, safety, and compliance standards

5. Monitor service performance metrics (response time, resolution time, customer satisfaction)

6. Maintain service inventory, tools, and parts stock

7. Develop training and development plans for service technicians

8. Collaborate with the sales and operations teams to support client needs and service contracts

9.



Recommend process improvements and service upgrades based on customer feedback and trends

10. Oversee daily operations of the service department to ensure smooth and efficient processes

11. Handle customer inquiries, complaints, and escalations with professionalism and empathy

Qualifications:
1. 3+ years of experience in service management, preferably in technical equipment

2. Strong leadership and team management skills

3. Excellent customer service, communication, and problem-solving abilities

4. Technical certification or background in electrical/mechanical repair a plus

5. Languages: English, Telugu and Hindi

6. Should have Good Communication skills

Note: Work from office only. Office Timing From 11 AM- 7 PM(6 days a Week)

Work Location: In person

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Service Manager (Banjara Hills)
🏢 STEELFIT (Arora Fitness India Private
📍 Banjara Hills