Customer Success Executive
Rajkot | factoHR

factoHR is looking for a proactive and detail-oriented Customer Success Executive to join our team.

Key Responsibilities:
- Maintain MIS reports and customer databases
- Prepare daily, weekly, and monthly management reports
- Handle customer communication, follow-ups, and feedback calls
- Coordinate with internal teams to resolve client concerns
- Share reports and customer insights with senior management
- Track customer satisfaction and maintain accurate documentation

Required Skills:
- Strong Microsoft Excel skills (MIS reporting, formulas, data analysis)
- Good communication and client-handling abilities
- Cold calling and follow-up experience
- Strong logical thinking and analytical skills




- Attention to detail and multitasking ability

Qualification:
- Bachelor’s degree in Business Administration, Commerce, or related field
- 1-3 years of relevant experience preferred

Preferred Traits:
- Proactive and responsible approach
- Positive English communication
- Strong organizational and time management skills

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits:
- Leave encashment
- Paid sick time
- Paid time off

Language:
- English (required)

Work Location: In person

📌 Customer Success Executive (Rajkot)
🏢 FactoHR
📍 Rajkot