Experience:
- 1 to 3 Years

Qualification:
- BSc IT/ MSc IT/ BCA/ MCA

Job Role:
- Identify Customer needs and help customers use specific features.
- Analyze and report malfunctions (for example, by testing different scenarios and impersonating users).
- Update our internal databases with information about technical issues and helpful discussions with customers.
- Monitor customer complaints.
- Share feature requests and and effective work arounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing Teams.
- Daily work report to be shared with Project & Team leader.

Pay: Up to ₹20,000.00 per month

Benefits:
- Provident Fund

Application Question(s):
- Total years of experience?
- Current CTC?
- Expected CTC?
- Notice period?
- Do you have knowledge of MySQL?
- Current location?

Work Location: In person

📌 Software IT Support Engineer (Vadodara)
🏢 Sundaram Technologies
📍 Vadodara