Role Overview

We are hiring an SAAS Customer Success Manager to manage and grow a portfolio of 40-50 active client accounts.

This is a post-sales ownership role focused on:
- Client Success
- Retention
- Revenue Continuity

While demos are handled by a centralized team, you are expected to have a robust understanding of the product to effectively support, guide, and retain clients.

Key Responsibilities
- Account Ownership (Core Responsibility)_
- Manage 40-50 active client accounts end-to-end
- Act as the primary point of contact for assigned clients
- Build and maintain strong client relationships through regular communication
- Client Onboarding & Activation_
- Ensure smooth onboarding of newly acquired clients
- Coordinate with internal teams for setup and activation
- Ensure clients achieve initial value milestones
- Retention & Revenue Continuity_
- Drive client engagement and satisfaction
- Ensure timely payments and revenue flow
- Minimize churn through proactive communication
- Identify risks early and implement corrective actions
- Internal Coordination_




- Collaborate with Sales, Demo, and Tech teams for seamless client experience
- Ensure proper handover and alignment across teams
- Upsell & Account Growth_
- Identify upsell and cross-sell opportunities
- Support revenue growth within existing accounts
- Full-Time Role (Probation)_
- 3 month probation period
- Focus on retention, client satisfaction, and revenue continuity

Performance Expectations
- Efficiently manage 40-50 client accounts
- Maintain high client satisfaction and retention rates
- Ensure consistent payment flow from accounts
- Contribute to account growth and expansion

Compensation Structure
- Fixed Salary + Variable Pay
- Incentives based on:
- Payments received from managed accounts
- Retention and account performance

Eligibility Criteria
- MBA (Final Year) or recent graduate
- Strong ownership mindset and accountability
- Excellent communication and relationship-building skills
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📌 Saas Customer Success Manager (India)
🏢 SparkFuse Business Solutions
📍 India