Job Title: Back Office Executive / Customer Service Representative

Location: Kolkata, West Bengal

Job Type: Full time

About the Role

Trust Enterprise is looking for an organized, tech-savvy, and detail-oriented Back Office Executive & Customer Service Representative. As a growing firm specializing in construction chemicals, we rely on our back-office team to keep our daily operations running smoothly. In this role, you will be the central point of contact for client inquiries, order processing, and internal coordination between our sales, godown, and accounts teams.

Key Responsibilities
- Order Processing: Accurately receive purchase orders and punch sales orders, delivery challans, and tax invoices into Tally ERP.
- Internal Coordination: Work closely with the godown staff to ensure timely dispatch of materials and coordinate with the field collection team regarding client accounts.
- Data Management: Maintain accurate digital records of client interactions, stock inquiries, and sales data using Microsoft Excel and our internal systems.
- Administrative Support:



Assist management with daily reporting, document filing, and resolving any post-sales issues or customer grievances promptly and politely.

Requirements & Qualifications
- Education: Bachelor’s Degree B.Com / BBA / BA preferred.
- Experience: 1 to 3 years of experience in back-office administration, customer service, or order management.
- Software Skills: Strong working knowledge of Tally ERP and Microsoft Office (especially Excel). Familiarity with modern business tools, AI software, or WhatsApp automation is a strong plus.
- Communication: Excellent verbal and written communication skills. Fluency in Bengali, Hindi, and English to effectively assist a diverse client base.
- Soft Skills: High attention to detail, strong multi-tasking abilities, and a polite, customer-first attitude.

Perks & Benefits
- Provident Fund (PF) / ESI
- Yearly bonus
- Standard office hours [e.g., 10:30 AM - 7:30 PM

How to

📌 Back Office Executive (Garia)
🏢 Trust Enterprise
📍 Garia