Handle inbound and outbound customer calls professionally
- Maintain and update customer database and records
- Build and maintain strong relationships with existing and recent customers
- Follow up with customers regarding inquiries, orders, payments, and feedback
- Coordinate with sales and service teams for smooth customer support
- Manage customer data in Excel, CRM, or software systems
- Resolve customer complaints and provide quick solutions
- Prepare daily calling and customer interaction reports
- Support marketing and promotional activities through customer communication
- Ensure customer satisfaction and long-term engagement