Roles & Responsibilities:
Manage and handle help desk ticketing system, including logging, tracking, and resolving user issues within defined timelines.

Provide first-level technical support for hardware, software, and network-related problems.

Maintain and update IT asset inventory, including tracking allocation, movement, and status of devices.

Ensure proper documentation of all assets and support activities.

Monitor and manage CCTV systems, ensuring proper functioning and timely reporting of issues.

Coordinate with vendors and internal teams for issue resolution and maintenance activities.

Perform regular system checks and preventive maintenance for IT equipment.

Maintain records of incidents, service requests, and resolutions for audit and reporting purposes.





Provide timely updates and communicate effectively with users regarding issue status.

Ensure adherence to company IT policies and security standards.

Requirements:
Solid knowledge of help desk ticketing tools and IT support processes.

Experience in asset management and tracking systems.

Basic understanding of CCTV monitoring systems.

Good troubleshooting and problem-solving skills.

Strong English communication skills (spoken and written).

Ability to handle multiple tasks and work under pressure.

Basic knowledge of networking and system administration is an added advantage.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Helpdesk Executive (Kilpauk)
🏢 ARC International Fertility & Research Centre
📍 Kilpauk