Req ID: 354252

We are currently seeking a ServiceNow Administrator to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
- Responsible for Upgrades and update set movements to higher environments
- First point of contact to address reported issues with the operation of the ServiceNow platform.
- Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform.
- Adheres to existing platform governance process for support, maintenance and agreed SLAs.
- Monitor work queue and work with teams to resolve support issues in the ServiceNow platform.
- Create reports and dashboards as required and schedule reports for distribution as needed.




- Create transparent and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds.
- Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required.
- Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives. Also suggesting and implementing improvements.
- Ensure adherence to quality standards and attainment of project deliverables

About NTT DATA

📌 Servicenow Administrator (Bengaluru)
🏢 NTT
📍 Bengaluru