Perform reconciliation activities focused on breaks identification and follow‑up across assigned accounts and products.
- Assign breaks to the relevant internal / external teams for detailed investigation in line with the defined operating model and workflow tools.
- Track, monitor, and follow up on open breaks to ensure resolution within agreed SLAs, highlighting any potential SLA breaches in advance.
- Escalate to the client team where breaks cannot be explained, are complex in nature, or are aging without a transparent resolution path, providing supporting details and impact assessment.
- Maintain accurate and up‑to‑date records of all breaks, actions taken, ownership, and status, in the designated reconciliation / case management systems.
- Prepare and deliver regular KPI and MI reports (e.g., open breaks, aging, root‑cause trends, SLA adherence) to keep the GIC team apprised of reconciliation health.
Job Snapshot
- Job ID
- JOB_7512
- Department
- Investment Operations and Risk Services
- Location
Udyog Vihar Phase II, Gurgaon, Haryana, India
- Experience
- 6 - 11 Years
- Employee Type
- Permanent