Key Responsibilities
- Oversee overall hotel operations during assigned shifts.
- Ensure smooth functioning of Front Office and guest service operations.
- Handle escalated guest complaints and ensure effective resolution.
- Monitor lobby operations, room status, arrivals, departures, and VIP movements.
- Coordinate with all operational departments for seamless guest experience.
- Ensure adherence to hotel policies, SOPs, and service standards.
- Prepare operational reports, incident reports, and daily management updates.
- Support revenue generation through room upselling and guest engagement.
- Conduct staff briefings, training, and performance monitoring.
- Handle emergency situations and ensure guest safety protocols are followed.
- Maintain strong coordination with management regarding operational concerns.

Perks:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Duty Manager (Igatpuri)
🏢 Aralia Hotels
📍 Igatpuri