Job Summary:
Key Responsibilities:
- Handle customer queries via live chat in a qualified manner
- Provide accurate information about products/services
- Resolve customer complaints and issues efficiently
- Maintain proper records of customer interactions
- Ensure high customer satisfaction and quick resolution time
- Escalate complex queries to the concerned department
- Follow company guidelines and communication standards

Required Skills:
- Excellent written English communication skills
- Good typing speed (minimum 30-40 WPM preferred)
- Strong problem-solving abilities
- Ability to multitask and manage multiple chats simultaneously
- Basic computer knowledge (MS Office, CRM tools)
- Positive attitude and customer-centric approach

Eligibility Criteria:
- Graduate / Undergraduate (any stream)
- Freshers with strong communication skills are welcome

Preferred Qualities:
- Quick learner and adaptable
- Good interpersonal skills
- Ability to work in rotational shifts (if required)

Pay: ₹10,228.20 - ₹32,457.33 per month

Work Location: In person

📌 Chat Support Executive (Ahmedabad)
🏢 Al-Fahad
📍 Ahmedabad