Position: Product Support Executive
Department: Technical Support
Location: Mumbai
Working days:
- Monday to Saturday
Role Overview
The Product Support Executive is responsible for managing the end-to-end servicing process of customer devices, including preparation of quotations/estimates, coordinating dispatch and receipt of products, customer updates, and smooth service workflow management.
Key Responsibilities
1. Estimates, Quotations & Service Documentation
- Prepare accurate service estimates and quotations based on inspection findings or customer requirements.
- Share quotations with customers and obtain approval before repair.
- Maintain records of all quotations, approvals, and job cards.
- Ensure pricing and service charges follow company policies.
2. Device Dispatch & Receiving
- Coordinate dispatch and receipt of customer devices for servicing.
- Log incoming devices with proper documentation and condition check.
- Ensure properly labeled, safe, and timely dispatch of serviced devices.
- Track courier/shipment status and update the system accordingly.
3.
Customer Coordination
- Serve as the main point of contact for customers regarding service status.
- Provide timely updates on repair progress, quotation approval, or delays.
- Handle customer queries related to service, warranty, or delivery.
- Ensure a positive customer experience through transparent and proactive communication.
4. Service Workflow Monitoring
- Coordinate with the internal service technicians/repair team for timely completion of work.
- Follow up on pending services, parts availability, and escalations.
- Assist in documenting common issues and service trends.
5. Reporting & Administration
- Maintain daily service logs, quotation history, and communication records.
- Update CRM/service software regularly.
- Prepare weekly or monthly reports on devices received, dispatched, quotations, and completed services.
Required Skills & Qualifications
- Bachelor’s degree preferred.
- 1-3 yea
📌 Product Support Executive (Mumbai)
🏢 Lynkit
📍 Mumbai