1. Customer Engagement & Relationship Management
- Act as the primary point of contact for customers from booking to possession.
- Build and maintain strong relationships with clients to ensure a positive customer experience.
- Address customer queries, concerns, and requests in a timely and qualified manner.
2. Pre-Sales & Post-Sales Coordination
- Support the sales team in providing accurate project information and documentation to customers.
- Coordinate post-sales activities including documentation, agreements, and payment schedules.
- Ensure smooth transition of customers from sales to post-sales processes.
3. Customer Communication
- Provide regular updates to customers regarding project progress, construction milestones, and timelines.
- Ensure clear, transparent, and consistent communication with customers.
4. Collections & Payment Follow-ups
- Track customer payment schedules and follow up for timely collections.
- Coordinate with finance/accounts teams for payment reconciliations.
- Handle customer queries related to billing,
dues, and receipts.
5. Documentation & Compliance
- Ensure completion and accuracy of all customer documentation (agreements, KYC, forms, etc.).
- Maintain proper records of customer interactions, transactions, and documentation.
- Ensure compliance with company policies and legal requirements.
6. Site Visits & Customer Support
- Coordinate and facilitate customer site visits and project walkthroughs.
- Address customer concerns during visits and ensure a positive on-site experience.
7. Issue Resolution & Escalation Management
- Handle customer complaints and service requests effectively.
- Coordinate with internal departments (projects, legal, finance) for issue resolution.
- Escalate critical issues to management and ensure timely closure.
8. CRM & Reporting
- Update and maintain customer data in CRM systems.
- Prepare reports on customer interactions, collections, complaints, and sa