Responsibilities:
- Master all features of our invoicing and payments software to provide accurate and efficient support.
- Create and maintain support documents, FAQs, and knowledge base articles for user reference.
- Collaborate with the product team to escalate and resolve complex issues.
- Ensure timely and effective communication with users to enhance their product experience.
- Strive to achieve high customer satisfaction and retention rates.

Qualifications:
- Minimum 1 year of work experience in customer support or a related role.
- Excellent written and verbal communication skills in English; proficiency in Hindi for verbal communication.
- Fast learner with the ability to grasp technical concepts quickly.
- Proficient in typing and comfortable handling phone calls.




- Strong problem-solving skills and a customer-oriented attitude.
- Ability to work independently and as part of a team in a fast-paced workplace.
- Flexibility to adapt to changing priorities and schedules.

Job Types: Full-time, Permanent

Benefits:
- Flexible schedule
- Health insurance
- Provident Fund

Education:
- Bachelor's (preferred)

Experience:
- Customer service: 1 year (preferred)

Language:
- English (preferred)

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Surat)
🏢 Refrens.com
📍 Surat