Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S;) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S; is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S; and help us accelerate AI transformation for our customers and the world.

We are looking for a Cloud Solution Architect (CSA), specializing in Agents, who is passionate about leading our customers’ AI transformation. This role will be part of the Global Solution Architecture team and is required to position Microsoft as the AI transformation partner of choice for customers.



Our work is intentionally differentiated from Field execution, as we focus on incubation-first, innovation-led projects that unlock recent value paths before Field engagement begins.
The role requires technical depth across Microsoft AI solutions, understanding of the competitive landscape, strong consulting skill and executive level engagement experience. The role will coach and collaborate with field roles and partners, executing programmatic actions that drive the consumption and AI transformation. This role will document and share best practices, ensure progress towards value realization goals, provide feedback to the Product Group, and facilitate knowledge transfer to field Customer Success Unit (CSU) teams. Additionally, the role involves partnering with field teams to identify key barriers to scaled success and driving resolution with engineering, product marketing, and sales teams.

Microsoft’s mission is to empower every person an

📌 Cloud Solution Architect (India)
🏢 Microsoft
📍 India