Purpose of the Job

This role is responsible for the on time collection of outstanding balances.
- Responsible for the follow-up and coordination necessary to ensure that all unresolved/unpaid debits and credits on a customer's accounts receivable are worked to conclusion with payment or internal adjustments regardless of how these items occur.
- Recognize root-cause debt collection issues and initiate corrective action.
- Working closely with internal and external stakeholders to ensure that the overdue percentage is kept to a minimum."

Key Result Areas :Main Activities and Responsibilities

Accounts Receivable Management
- Ensure that customer debts are collected in line with contracted payment terms.
- Make proactive calls to predefined customers to ensure that potential issues are identified at an early stage.
- Able to set collection priorities based on customer risk profiles and amount past due. Must be knowledgeable of all different customer payment processes - specifically automated methods.




- Must match payment terms to customer payment habits while maintaining standards for business segment.
- Negotiate pay-plans and ensure that pay-plans are signed off by the relevant authority.
- Ensure customers are part of the automated dunning run and request approval to exclude from dunning in case required.
- Ensure all debits and credits on a customer's accounts receivable statement of account is worked to conclusion with payment or internal adjustments.
- Reconciliations are up to date and that write-offs (escheatment where applicable) are part of the monthly cycle of activities.

General
- Prepare regular reporting and share with the AM’s.
- Regular communication with AM’s and Sales Support to resolve issues/disputes on customer accounts.
- Keep up-to-date on issues by attending regular discussions with the Credit analysts and Sales teams.
- Provide up to date status of the account, and address any queries from customers
- Acknowledge receipt of complaint with c

📌 Credit Controller (Gurugram)
🏢 Relx
📍 Gurugram