Shift:Night Shift and Morning shift on rotational basis
Job Summary
Key Responsibilities
Lead Conversion
- Make outbound calls to patients/leads enquiring about OPD, IPD, diagnostics, and treatments.
- Follow up on leads from social media, website, Google, WhatsApp, and marketing campaigns.
- Provide accurate treatment information and guide patients through appointment booking.
- Convert enquiries into confirmed consultations and procedures.
Inbound Patient Handling
- Attend calls from domestic and international patients.
- Provide clear, professional, and helpful responses.
- Maintain proper documentation of all interactions.
Multi-Channel Communication
- Ensure timely follow-ups and effective communication.
- Coordinate with internal departments for smooth patient support.
Customer Service & Relationship Building
- Understand patient concerns with empathy and patience.
- Maintain a polite, confident, and positive communication tone.
- Ensure high patient satisfaction and trust-building.
Work Schedule
- Night Shift & Morning shift on Rotational basis
Language & Communication Requirements
- Excellent written and spoken English (mandatory)
- Fluent Hindi communication
Experience Required
- Experience in Healthcare is must
- Experience in telesales, telemarketing, counselling, or healthcare front desk
- Healthcare industry experience will be preferred
Eligibility Criteria
- Graduate (Any Stream) - Mandatory
- Comfortable handling high call volume
- Patient, empathetic, and target-oriented
Role Details
- Role Category: Voice / Blended Process
- Role Type: Telemarketing & Patient Coordination
- Job Type: Full-Time
- Work Location: In Person (Lucknow)