Designation:Academic Advisor (L1) - Student Onboarding Team
- Name of the Institution:Indian Institute of Art and Design (IIAD)
- Location: B-26, Okhla Estate Marg, Pocket B, Okhla Phase I, New Delhi, Delhi 110020
- Working Hours: Timings 9.00 a.m - 6.00 pm Monday to Saturday (timings may vary as per requirement)

1.Two weekly offs per week, as per the roster planned by the Manager

2.Sunday is a mandatory working day
- Work Experience:Minimum 1 year (Freshers with exceptional qualities may also be considered).
- Education: Graduate/Undergraduate, preferably with a short-term professional or vocational qualification
- Reporting:Manager - Admissions & Outreach
- Build and maintain professional relationships with schools and key stakeholders including Principals, School Counselors, Educators, and Students.
- Handle high-volume outbound and inbound calls to prospective students and clients.
- Make outbound calls per day and service assigned leads to meet productivity targets.
- Conduct first-level counseling, provide accurate information about courses/programs,



and assess eligibility.
- Maintain consistent follow-ups with interested prospects to maximize conversions into Applications from Leads.
- Respond promptly to inbound inquiries and resolve queries effectively.
- Update and manage prospective student data accurately in the CRM system after every interaction.
- Track daily, weekly, and monthly performance against assigned KPIs and conversion targets.
- Maintain professional, positive, and student-centric communication at all times.
- Work in a structured, target-driven environment with defined productivity and performance goals.

Required Skills & Abilities:
The Advisor is the face of the Institute and should possess and exhibit the following skills and abilities:
- Decent communication skills in English & Hindi (written and spoken) with solid interpersonal and professional conduct.
- Strong persuasion, negotiation, listening, and objection-handling skills.
- Tar

📌 Academic Advisor (Delhi)
🏢 Indian Institute of Art & Design (IIAD)
📍 Delhi