WE ARE HIRING - CUSTOMER SERVICE EXECUTIVEKey ResponsibilitiesCustomer Interaction
- Provide accurate information on services and reservation processes:
- Assist members with reservations, modifications, and cancellations, ensuring a smooth experience

Reservations Management
- Process and confirm reservations in line with company policies
- Handle special requests and ensure booking accuracy

Issue Resolution
- Address and resolve member complaints and concerns effectively
- Escalate complex issues to the relevant department or manager when required
- Follow up with members to ensure satisfaction

Customer Relationship Management
- Build and maintain strong relationships with members
- Use CRM tools to document interactions, preferences, and feedback
- Prior knowledge of Viewpoint CRM is an added advantage

Product Knowledge
- Stay updated on company services and promotions




- Participate in training sessions to enhance service quality

Administrative Tasks
- Maintain accurate records of customer interactions

Skills & Competencies
- Solid verbal and written communication skills
- Excellent interpersonal and customer-handling skills
- Ability to multitask and work under pressure
- Proficiency in CRM systems and Microsoft Office

Additional Information
- English and Hindi proficiency is mandatory

WALK-IN INTERVIEW DETAILS

Dates:
21st Feb | 23rd Feb | 24th Feb

Venue:
1st Floor, Durga Mansion
Shobha City, 147, Outer Ring Road,
Green Glen Layout, Bellandur,
Bengaluru, Karnataka - 560103

For assistance & queries:
Pay: From ₹20,000.00 per month

Work Location: In person

📌 Customer Service Executive (Bellandur)
🏢 Karma Group
📍 Bellandur