About Diversified:
Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world’s most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.
What to Expect:
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex,



and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work setting, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.
Job Summary:
The Service Desk Agent - Tier 1 is responsible for handling all client interactions through our ticketing system, making sure to document every step of the process from start to finish. This includes performing initial triage and troubleshooting of the issue, and deciding whether the issue needs to be assigned to the Tier II team or if a technician needs to be dispatched to the site.
Primary Duties and Responsibilities:
- Make outbound calls for proactive monitoring of tickets.
- Complete Tier 1 level troubleshooting with internal and external clients.
- Work with team members as needed to ensure proper ticket entitlement/coverage.
- Pr

📌 Service Desk Agent 1- Pulse Bengaluru, India
🏢 Diversified.
📍 Bengaluru