Role Overview:
The Support Executive (GPS/Telematics) role involves providing exceptional technical support to customers experiencing issues with GPS and telematics devices. You will be the go-to expert for diagnosing and troubleshooting problems, guiding customers through solutions, and ensuring devices function optimally

Responsibilities:
- Provide first-level support and troubleshooting for GPS and telematics systems.
- Diagnose technical issues by analyzing symptoms and determining root causes.
- Guide customers through step-by-step solutions and procedures.
- Escalate complex issues to higher-level support teams or technical specialists.
- Maintain detailed records of customer interactions and issue resolutions.
- Collaborate with product development teams to report and resolve recurring issues.




- Stay updated on the latest GPS and telematics technologies and system updates.

Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Freshers would be preferred.
- Excellent problem-solving skills and attention to detail.
- Solid communication skills, both written and verbal.
- Ability to work independently and manage time effectively.

Job Types: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
- Provident Fund

Education:
- Bachelor's (required)

Experience:
- Advanced Microsoft Excel: 1 year (required)

Language:
- English (required)

Location:
- Indore, Madhya Pradesh (required)

Work Location: In person

📌 Support Executive (Indore)
🏢 Tracknovate Mobile Resource Management
📍 Indore