Effectively communicate with customers to understand the reasons behind overdue payments.
- Negotiate payment arrangements and settlement offers to close accounts while maintaining professionalism.
- Maintain accurate records of payments, follow-ups, and other activities associated with the collections process.
- Adhere to company policies, procedures, and legal regulations regarding debt collection and customer interaction.
- Track and report on overdue accounts, ensuring that all cases are escalated according to company guidelines if needed.
- Collaborate with the internal teams to resolve payment discrepancies and customer issues.
- Manage a portfolio of accounts and ensure that customer queries are handled efficiently and professionally.




- Identify and escalate cases of high-risk accounts or those requiring further investigation.
- Assist with the development and implementation of collection strategies aimed at improving recovery rates.
- Contribute to team performance by achieving individual and collective collection targets.
- Monitor and maintain compliance with applicable privacy and data protection regulations when handling customer information.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:
- Versatile schedule
- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 Voice Process Executive (Ahmedabad)
🏢 LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE
📍 Ahmedabad