Position Title:Customer Support Executive

Location: E2 Plot No. 4, Jhandewalan Extension, Near Metro Station Gate No. 2, New Delhi - 110055

Job Type: Full-time

About BookLeaf Publishing

At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors across India and globally. We publish over 1,200 books every month and have a catalog of 22,000+ titles. Our innovative approach to publishing was featured on Shark Tank India Season 4, showcasing our scalable and impactful business model.

We are a fast-growing, process-driven company that believes in ownership, accountability, and continuous improvement.

Job Overview

Key Responsibilities1. Author Communication
- Provide accurate information regarding publishing packages, timelines, and services.
- Maintain a polite, calm, and solution-driven approach in all interactions.

2. Issue Resolution
- Address and resolve author concerns efficiently.
- Coordinate with internal teams (design, editing, operations, tech) to ensure quick resolution of issues.




- Escalate complex cases to senior management when necessary.

3. Process Coordination
- Ensure smooth onboarding of new authors.
- Track project progress and proactively update authors on timelines.
- Maintain detailed records of communication and status updates in CRM systems.

4. Relationship Management
- Build strong relationships with authors to enhance satisfaction and retention.
- Gather feedback and share insights with management for process improvements.

5. Documentation & Reporting
- Maintain daily reports of queries handled and issues resolved.
- Ensure all communication is properly documented for internal tracking.

Required Skills & Qualifications
- Bachelor’s degree in any discipline.
- 0-3 years of experience in customer support / client servicing (Publishing industry experience is a plus).
- Excellent verbal and written communication skills (English & Hindi preferred).
- Solid problem-solving and conflict-resolution skills.
- B

📌 Customer Support Executive (Delhi)
🏢 BookLeaf Publishing
📍 Delhi