DESCRIPTION

Job Summary

This is a customer-focused, individual contributor role responsible for performing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at customer sites or company locations with mínimal supervision. The role requires strong technical expertise, the ability to coach junior technicians, and a commitment to delivering exceptional customer service. The position also supports PM (Preventive Maintenance) tasks, B/C check tracking, coordination with customers and dealers, MIS reporting, and BD (Breakdown) tracking.

Key Responsibilities Customer Support & Relationship Management
- Establish and maintain productive customer relationships, ensuring timely and productive responses to customer needs.
- Coordinate regularly with customers and dealers to resolve issues, schedule service support, and ensure service satisfaction.
- Identify additional service or sales opportunities during site visits and communicate them appropriately.

Diagnostics, Repairs & Maintenance




- Perform advanced diagnostics and complete complex repairs on engines and related components using specialized tools and documented procedures.
- Conduct preventive maintenance activities (PM) as per established schedules and guidelines.
- Perform B / C check tracking and ensure accurate follow-up on field maintenance requirements.
- Troubleshoot issues using electronic tools, diagnostic software, OEM guidelines, and Cummins service publications.
- Escalate unresolved technical issues to product specialists or supervisors.

Documentation & Reporting
- Complete service worksheets, timesheets, warranty claims, quality documents, and any required technical documentation.
- Release and maintain MIS reports related to service performance, PM schedules, breakdowns, and customer interactions.
- Track BD (Breakdown) events and document corrective actions taken.
- Ensure accurate entry of data into business systems for historical tracking and verification.

Technical

📌 Engine Field Service Technician (Pune)
🏢 Cummins
📍 Pune