JLL supports the Whole You, personally and professionally.
JLL is seeking an experienced Facility Executive - Soft Services to oversee and manage comprehensive soft services operations across our corporate facilities. This role requires a hospitality-focused qualified with 3-4 years of IPC background or hotel operations experience who can deliver exceptional workplace experiences while ensuring operational excellence and cost efficiency.
Key Responsibilities
Soft Services Operations Management
Oversee daily soft services operations including housekeeping, catering, reception, security, landscaping, and waste management
Develop and implement service standards that create premium workplace experiences comparable to high-end hospitality environments
Manage vendor relationships and service contracts to ensure consistent quality delivery and cost optimization
Conduct regular facility inspections and quality audits to maintain JLL's high operational standards
Client Experience & Hospitality Management
Manage front-of-house operations including reception services, visitor management,



and concierge services
Coordinate special events, meetings, and corporate functions with attention to detail and guest satisfaction
Handle client inquiries and service requests with a focus on exceeding expectations
Team Leadership & Development
Lead and mentor soft services teams including housekeeping, catering, and support staff
Develop training programs that emphasize hospitality service standards and operational excellence
Performance manage service delivery teams and implement continuous improvement initiatives
Foster a service-oriented culture that aligns with JLL's commitment to client satisfaction
Budget Management & Cost Control
Prepare and manage soft services budgets, tracking expenses and identifying cost-saving opportunities
Negotiate vendor contracts and service agreements to optimize value while maintaining quality standards
Monitor key performance indicators (KPIs) and prep

📌 Facility Executive (Mumbai)
🏢 JLL
📍 Mumbai