Description

POSITION NAME: Accounts Payable - Customer SME

DIVISION OR CORPORATE FUNCTION: Finance & Procurement

PRIMARY PURPOSE:
Looking for an experienced Accounts Payable Customer Support SME who can provide support by answering queries revolving around the entire function of Accounts payable. The queries would be raised by Internal and external parties. The queries would revolve around Invoices, payments & VMD scope of operations. Should be able to handle and manage escalations, perform RCAs and drive process changes to mitigate errors and escalations. Create and ensure to have the Process documents are kept updated.

DUTIES & RESPONSIBILITIES:
- Query lifecycle management
- Exhibit Attention to detail in understanding the query and answering the same
- Adhere to query management / workflow tools to ensure ticketing is done accordingly
- Collect customer feedback and act on quality measures
- Adhere to Query Management Service levels & measurments
- Documentation / Audit trail creation for actions performed on query.




- Being proactive and seeking to anticipate customers’ needs & questions
- Perform other related duties as assigned by management.

SCOPE:
Accounts Payable Helpdesk for Global Business

EDUCATION:
REQUIRED: Bachelor in Commerce

PREFERRED: Master in Commerce

WORK EXPERIENCE:
REQUIRED:
- 5+ years of experience in Accounts Payable & PTP process
- Customer service experience
- Core knowledge of the areas of Accounts Payable (VMG, Invoice processing, payments etc)
- Proven skills on First time resolution
- Proven skills on driving Customer satisfaction
- Providing voice support
- Proficient written and verbal communication skills

PREFERRED:
- Experience working on Service Now
- Experience working on ERP like SAP Ariba/ S4

SKILLS & ABILITIES:
REQUIRED:
- Proficient written and verbal communication skills
- Analytical
- Robust communication and interpersonal skills
- Detail oriented and assertive when dealing with external and internal customers
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📌 Ap - Helpdesk - Sme (Bengaluru)
🏢 Koch Business Solutions India
📍 Bengaluru