Owns daily branch operations including cash, clearing, account opening, and
service requests; ensures strict adherence to KYC/AML, RBI and audit norms;
partners with sales and service teams to enhance customer experience.

RESPONSIBILITIES

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit
Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation
quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on
time
• Cross‑sell insurance/investments and activate digital banking for all current
customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

QUALIFICATIONS

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

📌 Branch Operations Manager| Ranastalam (India)
🏢 CSB Bank
📍 India