About the role:
We are looking for agile professionals capable of maintaining our customer satisfaction rates with excellent communication skills and positive approach. A committed representative who is able to maintain relationships with our customers and clients, answer questions and troubleshoot account issues, help with product and payments queries, and more. This is a full-time position with the ability to work in the office. Relevant certifications and experience will improve consideration chances for this position.

Key Responsibilities:
- Make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Respond efficiently and accurately to our clients, explaining possible solutions, and
- ensuring that clients feel supported and valued
- Build lasting relationships with clients and other call center team members based on
- trust and reliability
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to meet or exceed call center metrics while providing excellent




- and consistent customer service
- Maintain and update customer information as necessary in database
- Escalates calls to supervisor when necessary and appropriate
- Responsible for making outbound calls and regular follow up on leads assigned
- Ensure Zero compliance issues in terms of call quality
- Make outbound calls to prospective clients and convert them into customers

Desired Qualification
- Graduate or Diploma holder in any field Minimum 2 years of experience in Outbound calling
- Excellent verbal communication skills, Team player, Attention to detail, Problem-solving

skills
- Exceptional customer service, active listening, and verbal & written communication skills,

and professional phone voice
- Understanding of company products, services, and policies
- Proficiency with computers, especially with CRM software, and strong typing skills
- Strong time management and decision-making skills
- Adap

📌 Outbound Specialist (Bengaluru)
🏢 Silvermine Group
📍 Bengaluru