Job Description
Location- Chennai
nEXP-2-5 yrs
nSkill-SD
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nResponsibilities
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- Serve as the first point of contact for all IT service requests and incidents via phone, email, or ticketing systemn
- Provide Level 1 support for hardware, software, network, and application issuesn
- Log, categorize, and prioritize incidents and service requests in the ticketing systemn
- Troubleshoot and resolve common technical issues in a timely mannern
- Escalate complex incidents to Level 2/3 support teams as neededn
- Monitor ticket queues to ensure SLA compliancen
- Assist in user account management (password resets, access provisioning, etc.)n
- Maintain accurate documentation of issues, solutions, and proceduresn
- Contribute to knowledge base articles and continuous service improvementn
- Strong knowledge of Windows OS and Microsoft Office applicationsn
- Basic networking concepts (LAN, WAN, VPN)n
- Active Directory and user account managementn
- Strong verbal and written communication skillsn
- Ability to manage multiple tasks and work under pressuren
- Customer-oriented mindset with a focus on service excellencen
- Solid understanding of Service Desk operations and ITIL frameworkn

📌 TCS IS Hiring for SD (Tamil Nadu)
🏢 Tata Consultancy Services
📍 Tamil Nadu