Job Description
Customer Service Executive – CCU RL (Email & Chat Support)
nCompany: Kotak Mahindra Bank
nEmployment Type: Full time | Direct Payroll
nAbout the Role
nKotak Mahindra Bank is hiring Customer Service Executives to handle customer queries through Email and Chat Support. The role involves providing accurate information, resolving customer concerns, and ensuring a smooth customer experience.
nKey Responsibilities
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- Handle customer queries through email and chat.n
- Resolve customer issues professionally and within timelines.n
- Provide information related to retail banking products and services.n
- Maintain high customer service standards.n
- Follow company policies and process guidelines.n
- Ensure accurate and timely responses to customers.n

nEligibility
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- Education: Graduation mandatory (Any Stream)n
- Experience: Experienced candidates preferredn
- Communication: Good written and verbal English communicationn
- CTC: Up to ₹4.50 LPA, based on interview performancen

nWorking Schedule
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- Shift: Rotational day shifts between 7:00 AM–8:00 PMn
- Shift Duration: 9 hours including breaksn
- Weekly Off: 8 rotational week-offs per monthn
- Must be flexible to work on weekends and public holidays as per business requirements.n

nContact More details (Call /WhatsApp)
nHR Dhanashri - (phone hidden)

📌 Customer Service Representative (Thane)
🏢 Kotak Mahindra Bank
📍 Thane