Job DescriptionJob Title: Technical Manager-QA
NLocation: Pune
NExperience Level: 10+ years
NWorking hours: 2pm to 11pm and 3pm to 12am
NJob Type: Full-Time
NWork Schedule: Full-time, 5 days a week
NJob Summary:
NWe are seeking a highly experienced People Manager with a solid foundation in IT Services Delivery and support. The ideal candidate has transitioned from a Delivery role, bringing deep operational insight, client-facing expertise, and a track record of managing end-to-end software delivery lifecycles. This role blends strategic leadership with hands-on management of teams across QA and IT services, ensuring high performance, strong governance, and continuous improvement.
NKey Responsibilities:
NLeadership & People Management:
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- Lead and manage cross-functional teams, including QA engineers, Data engineers, support teams, and delivery professionals. N
- Build a high-performance team culture focused on accountability, innovation, and continuous improvement. N
- Mentor and develop teammembers through coaching, performance reviews,



and growth planning. N
- Resolve interpersonal and performance issues to maintain team harmony and effectiveness. N

nTransition from Delivery to People Management:
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- Leverage deliveryexperience to align team objectives with business goals. N
- Apply delivery insightsto optimize team efficiency, resource planning, and execution. N
- Bridge the gap between project execution and operational stability by fostering collaboration across departments. N

nIT Services & Operations Oversight:
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- Manage and monitor IT service delivery performance against SLAs and KPIs. N
- Collaborate with engineering and delivery teams to ensure service quality and defect-free releases. N

nProcess and Performance Optimization:
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- Drive process improvements using metrics and data-driven decision-making. N
- Ensure compliance with ITIL/ISO/SOC standards in service operations. N
- Establish stro

📌 Technical Manager-Qa (India)
🏢 Stratacent
📍 India