Job Description Senior Technical Support Engineer – SIEM / UEBA
N n Role Summary
NSeeking an experienced Technical Support Engineer to provide advanced support for enterprise
NSIEM/UEBA platforms. The role requires robust troubleshooting skills, customer focus, and the
Nability to drive complex issues to resolution while collaborating with Support, Product, Engineering,
Nand customer stakeholders.
N n Key Responsibilities
N● Own customer cases end-to-end, ensuring timely resolution and adherence to SLAs.
N● Troubleshoot complex issues across SIEM/UEBA platforms, including log ingestion, parsers,
NAPIs, syslog, analytics, and integrations.
N● Investigate alerts, correlation rules, behavioral analytics, and risk-scoring models to identify
Nroot causes.
n● Collaborate with Product and Engineering teams on escalations, defect tracking, and product
Nimprovements.
n● Create and maintain knowledge articles, troubleshooting guides, and support documentation.
N● Mentor junior engineersand contribute to process improvements, automation, and




Noperational excellence.
N● Ensure thorough case ownership, quality handovers, and accurate customer
Ncommunications across shifts.
N n Required Skills & Experience
N● 5+ years of experience in Technical Support, Security Operations, NOC, or L2/L3 Enterprise
NSupport.
n● Strongunderstanding of SIEM/UEBA technologies and security operations.
N● Hands-on expertise withLinux, Windows Server, TCP/IP, DNS, firewalls, proxies, REST
NAPIs, and scripting (Python/PowerShell).
N● Experience with log analysis, troubleshooting, integrations, and databases
N(SQL/Elasticsearch/MongoDB).
N● Strong analytical and problem-solving skills with a demonstrated ability to understand
Ncustomer problems and drive them to resolution.
N● Excellent verbal and written communication skills with the confidence to engage effectively
Nwith all levels of the organization, including senior leadership, engineering

📌 Sr Technical Support Engineer (India)
🏢 Gurucul
📍 India