Relationship Strategy:
- The Client Relations Manager (CRM) will oversee and manage client engagements with a focus on client deliveries and satisfaction. This includes developing new business opportunities within existing accounts and collaborating with the client and operations teams to create implementation plans and establish terms of agreement.
- The CRM serves as the primary liaison between the clients mid to senior management staff and the Managers/Directors of Global Operations, ensuring that any issues or escalations are addressed promptly and to the clients satisfaction. Follow-through is essential to check progress and output consistency.
- The CRM will communicate regularly with the Client Relationship Director (CRD) regarding farming and sowing opportunities and will make regular onsite visits to clients to build rapport and explore current opportunities.
Client Servicing & Delivery:
- The candidate will be responsible for the successful kick-off and implementation of new or expanded Revenue Cycle Management (RCM) projects, from the pilot test phase through training. This includes participating in knowledge