What we are looking for
Need More Than 7 Years of experience in BPO Operations Team handling, customer service, People management)
- Strong people management (Team Handling) experience
- Need more than 3 Years of team handling experience
- Solid verbal communication and listening skills.
- Demonstrates analytical skills.
- Demonstrates problem solving skills.
- Effective interpersonal skills.
- Demonstrates written communication skills.
- Promotes information sharing.
- Excellent collaboration and team building skills.
- Ability to lead/manage others.
- Graduate

Job description:
- Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict.
- Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others,



and the ability to provide guidance and support as needed.
- Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards.
- Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions.
- Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery.
- Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.
- Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop th

📌 Supervisor, Global Services (Bengaluru)
🏢 PAYCHEX IT SOLUTIONS INDIA PRIVATE
📍 Bengaluru