06 Sep
|
Double Ticks
|
Mumbai
06 Sep
Double Ticks
Mumbai
Responsibilities:
- Drive Customer Success Outcomes
- Increase renewal rates and reduce churn
- Expand our revenue in accounts through cross-sell and up-sell
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Drive recent business growth through greater advocacy and reference-ability
- Define and Optimize Customer Lifecycle
- Map customer journey Develop listening points in journey (e.g., usage, satisfaction, etc.)
- Standardize interventions for each point in journey
- Define segmentation of customer base and varying strategies
- Identify opportunities for continuous improvement
- Learn from best practices in industry
- Manage Customer Success Activities
📌 Associate Director Customer Success (Mumbai)
🏢 Double Ticks
📍 Mumbai