- Write and maintain comprehensive technical, yet user-friendly, documentation for owned Harness product(s) including user guides, tutorials, videos, API references, and troubleshooting resources
- Identify & create content that reduces customer time-to-value
- Develop code examples, configuration samples, and best practices documentation
- Work closely with product managers and engineers to understand feature requirements, user stories, and technical details and align documentation with product release cycles
- Own technical documentation of a function thereby enabling strong adoption of the function.

Quality & Standards Implementation
- Follow and help refine documentation standards, style guides, and content templates
- Participate in content audits, cross-product reviews and provide constructive feedback to peers
- Ensure continuous improvement by tracking documentation quality metrics for owned product and focusing on improvements over time
- Constantly gather feedback from endusers and improve the consumption experience for end-users.

Customer-Focused Content Strategy




- Partner with customer success and support teams to identify common user questions, feedback, and pain points
- Develop persona-based content that serves different user types (developers, DevOps engineers, platform teams) & reflects real-world use cases
- Support sales ,marketing and customer success teams with technical content for customer engagements

Required Qualifications
- 5+ years of experience writing technical documentation, preferably in B2B software or developer tools
- Good understanding of software development practices, CI/CD pipelines, and DevOps workflows
- Proficiency and experience with contemporary documentation tools and platforms
- Familiarity with markup languages (Markdown, HTML) and version control systems (Git)
- Experience with scripting languages and creating code or config-as-code samples
- Excellent writing and communication skills with ability to explain complex techni

📌 Senior Developer Relation Engineer (Bengaluru)
🏢 Harness
📍 Bengaluru